Complaint and Return

Missing and wrong delivery

If you have received a false or erroneous delivery, please contact us via email ( before returning the delivery.

Transport Damage

The customer has - irrespective of his warranty rights - to report obvious damage to the packaging or content or obvious missing and wrong deliveries to the transporter / carrier without delay and if possible refuse to accept the delivery. He also has to inform MeshTech by telephone or in writing (mail or email) so that MeshTech may assert their rights against the transporter / carrier. The same applies to hidden defects - also without prejudice to its warranty claims - which are seen only after opening the package.  

The failure of a complaint or contact has no consequences for you. But they help us to make our own claims against the carrier.

Return of products within 30 day right of return

We grant a 30 - day right of return on new and unopened items. The customer bears the cost of returning. MeshTech reserves the right to send back roducts with signs of use which can not be sold as "like new" or products which are sent back incomplete or to refund the amount invoiced minus a fee (OM series : € 25.00; MR series: € 50.00 ) to be reimbursed.  

We will refund the amount to the account from which the original payment was received within two weeks after arrival of the goods at MeshTech.

If you are not sure if you want to keep the product please follow the three points in order to avoid inconveniences:      

  1. Treat the device with caution.    
  2. Leave the liner on the devices.
  3. Return the equipment in the original packaging.  
For more information, see the revocation.

Return of products in case of warranty

We  grant a 1 year warranty on the products of open mesh. If technical problems with open mesh products occur within this period please contact our support or manufacturer support directly. This way problems can be determined and solved  beforehand and unnecessary returns can be avoided.  

If the problem can't be fixed you send the device back on our costs and obtain appropriate compensation. Please send us an email with the following information: name, phone number, account number, MAC address of the defective device and a short description of the problem. Feel free to provide the information by telephone. After examining the case you will get instructions on how to proceed.

Further warranty information can be found here.